FAQs

Which countries do we deliver to?

We ship worldwide! Our global distribution network operates in more than 200 countries and islands around the world. Most international orders are delivered within 2-3 week's.

When can I expect my delivery?

Estimated delivery times on our FREE Shipping service are between 7-25 business days. Some orders may arrive sooner. We deliver our fabulous products directly from the factory, and this, combined with Free global shipping means that we're able to pass big savings to our customers. For more information, please see our Shipping Info page.

What is your Returns Policy?

Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and packaged as new in the original packaging and returned back to us using tracked delivery. To request a return, please contact us and we will guide you through the steps to process your return. For more information, please see our Returns Policy page.

What is your Cancellation Policy?

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing your order. Once the packaging and shipping process has started, it can no longer be cancelled.